Use call management features

Increase productivity and save time by learning to use features that will help you benefit from using your Business Voice service.
Extension Dialing
Extension Dialing helps you communicate quickly with other people in your office. To dial any extension on your Comcast account, just enter the last four digits of the office telephone number you're trying to reach.
Call Transfer
Use Call Transfer when someone reaches your line and needs to speak with another party.
Use Call Transfer:

• Press and release the switch hook or flash button on your phone.
• When you hear the second dial tone, you have two options:
• For an internal transfer, press # and then the internal extension number.
• For an external transfer, dial the external phone number using the protocol required for your business (examples: 1-XXX-XXX-XXXX for domestic long distance, XXX-XXX-XXXX for 10-digit dialing, XXX-XXXX for 7-digit dialing).
• Complete the transfer using one of these three options:
• Hang up. Your call is transferred.
• Wait for someone to answer. Announce the caller and then hang up. Your call is transferred.
• Wait for someone to answer. Press the switch hook or flash button on your phone to establish a three-way call between yourself, the person you are transferring, and the person you just dialed.

Call Hold

To quickly consult with a colleague or check information while a caller waits on the line, use Call Hold.

Put a call on Hold:

• Press the switch hook or flash button on your phone.
• When you hear the second dial tone, press *52.
• Your caller is now on hold, and you can dial a second number to initiate a separate conversation.
• To return to your caller, press the switch hook and *52.
• You can go back and forth between the two calls by toggling the hold command.